ScienceWorks, Inc. Product Frequently Asked Questions
ScienceWorks,
Inc. Product Frequently Asked Questions
1. How long will it take to get the products that I ordered?
2. What are the minimum system requirements for the product?
3. Will it work with Windows NT and Windows 2000?
4. Are your products networkable?
7. How can I contact Science Works, Inc. about my order?
8. Where can I find product support information?
9. I'm getting error messages when running some programs. What's happening?
10. The program installs fine but does not run. What's happening?
11. I can't find my activation number (on programs requiring one.) What can I do?
12. Video clips only flash briefly but won't run. What can I do?
1. How long will it take to get the products that I ordered?
Unless you specified rush shipping options, your order should arrive in 3-7
days. Most orders are processed the day they are received! Orders destined for
locations outside the continental US may be delayed by customs (except Alaska
and Hawaii, of course.)
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2. What are the minimum system requirements for the product?
Our products run on most Macintosh and Windows computers with a minumum 4x
CD-ROM drive, at least 64mb available RAM (128mb recommended,) a monitor capable
of displaying 256 (8bit) colors or more, sound capability is required for audio
media. Hard disk space requirements vary with each product, but typically below
10mb for the complete client installation.
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3. Will it work with Windows NT and Windows 2000/XP?
We have tested our products on various configurations of Windows NT and Windows
2000/XP and have found no problems installing and running the programs. Your
system may vary. Please check the support directory
for your product for any installation patches or updates you may need. Programs
are also compatible with all versions of Macintosh OS 7.1-9.2.2 and OS X in
classic mode.
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4. Are your products networkable?
Currently, our CD-ROM based products may or may not be (depending
on your network) accessed from multiple desktops on a Local Area Network. Certain
products require a runtime installation on each client, and it is recommended
that the full program be installed on a file server hard disk (with CD-ROM drive
emulation) or multiple copies loaded for those with CD-ROM towers for optimal
performance. Check for new products and product updates for TCP/IP networking
capabilities. We will be optimizing our product line for network compatibility
beginning early in 2004. Number of users accessing the programs will be subject
to license.
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5. How can I FAX my order in?
You may print our FAX order form to fill
out and FAX back to us at 336.712.0004. We will need credit card and exp date
info or official signed school purchase order if you have an account on file
with Science Works, Inc. You may call our toll-free number to set up a new account
(800) 478.8476. It only takes a couple of minutes and we love talking to new
people!
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6. How can I return an item?
If you are not completely satisfied we offer a 30 day unlimited return policy.
You must inlcude proof of purchase from Science Works, Inc. Call 800.478.8476
to confirm return and get RMA number. Items purchased from third party catalogs
must go through them to get return information. Science Works, Inc. cannot
process returns from independent catalog vendors.
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7. How can I contact Science Works, Inc. about my order?
Please call us Monday-Friday 9:00am-3:30pm EST at 800.478.8476. You may leave
a message, send us a FAX at 336.712.0004, or email orders@scienceclass.com
anytime.
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8. Where can I find product support information?
You may find support information, product updates, ancilliary materials, and
more at our online product support area. Additionally,
you may email us with support questions at support@scienceclass.com
. Questions sent by email are usually answered the same day and always within
24 hours of receipt.
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9. What are these error messages and what do they mean?
Some software require that the original CD be in a working CD drive. If the
entire CD is copied to a hard drive and the program run from there, it is likely
that error message will occur as the program may not be designed to work without
access to the actual CD. Try running the program with the CD in a CD drive to
remove most error messages... expecially those dealing with video or files.
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10. The program installs but does not run.
Try installing the version of QuickTime that comes on the install CD with the
program. This should be tried (on Windows systems) even though a newer version
is currently installed on your computer. QuickTime problems generally do not
affect Macintosh systems; so, just about any version equal to, or newer than,
that on the install CD should work.
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11. I can't find my activation number. What can I do?
Call Science Works, Inc. at 336.712.0353 during regular posted hours or email support@scienceclass.com and explain your problem. Be prepared to furnish proof of purchase if requested.
12. Video clips only flash but won't run. What can I do?
Generally, this only occurs with Windows XP (Macintosh is unaffected.) It is caused by an incompatible version of Quicktime being used with the program. Email support@scienceclass.com for additional information by explaining your problem and the affected program.
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